Terms of service.

 

PRIVACY POLICY
Last Updated: 14 July 2025

At PEP, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (www.thepep.world), book a workshop, or interact with us.

1. Who We Are

PEP offers destination-based education for Pilates instructors and studio owners. Our services include hosting in-person workshops, events, and online communications.

2. What Information We Collect

We may collect personal information directly from you or automatically when you use our services, including:

  • Personal Details: Name, email address, phone number, postal address.

  • Booking Information: Workshop registration details, travel preferences (if collected for coordination purposes).

  • Payment Details: Payment information is collected securely via third-party providers like Stripe or PayPal. We do not store your credit card details.

  • Website Data: IP address, browser type, pages visited, and other analytics data via cookies or third-party tools like Google Analytics.

  • Communication History: Emails, survey responses, social media interactions, or other correspondence.

3. How We Use Your Information

We use your information to:

  • Process and confirm bookings

  • Communicate event updates or important information

  • Send marketing emails (you can opt out anytime)

  • Improve our website and services through analytics

  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

  • Service providers who assist with website hosting, email delivery, payment processing, etc.

  • Educators and workshop facilitators (only relevant attendee info)

  • Legal authorities, where required by law

We will never sell your information to third parties.

5. Marketing Communications

If you opt in, we may send you updates about workshops, new offerings, and promotions. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, SSL encryption, and limited internal access.

However, no method of transmission over the internet is 100% secure. You use our site and services at your own risk.

7. Accessing or Updating Your Information

You may request access to or correction of your personal information by contacting us at [hello@pepworkshops.com]. We will respond within a reasonable timeframe.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve site functionality

  • Analyze usage trends

You can manage cookie settings in your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We recommend reviewing their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. International Visitors

If you are accessing our site from outside Australia, you acknowledge that your data may be transferred to, stored, and processed in Australia where our servers and third-party providers are located.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date.

13. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Pilates Education Passport
Email: hello@thepep.world
Website: www.thepep.world