Terms of service.

 

TERMS AND CONDITIONS
Last Updated: 29 September 2026

Welcome to PEP, your destination for Pilates education and professional development.

By accessing or using our website (www.thepep.world) and/or social media accounts and participating in any of our workshops or events, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

1. About PEP

PEP offers educational workshops and events for Pilates instructors, studio owners and students, hosted in unique travel destinations. The content on this site is for general information only and is subject to change without notice.

2. Registrations

  • All ticket sales are subject to availability and confirmation.

  • Payment must be made in full at the time of booking unless a payment plan has been subscribed to

  • Payment plan only applies to Final Release ticket price.

  • Payment plans: a 50% deposit is payable on reserving a spot. The payment method the customer provided will be charged next a month after the deposit is paid, unless the payment plan is cancelled.

  • You are responsible for reading the full event description before booking.

  • All ticket sales are final. Tickets are non-refundable under any circumstances, including but not limited to changes in personal circumstances, travel delays, or force majeure events.

  • Tickets are transferable to another individual if you are unable to attend. You must notify PEP in writing at least 7 days prior to the event if you wish to transfer your ticket.

  • The transfer of tickets must be managed directly between attendees, and PEP accepts no responsibility for disputes arising from such transfers.

3. Cancellations and Refunds

  • Change of Mind: We do not offer refunds for change of mind or scheduling conflicts.

  • Event Cancellation by Us: If we cancel an event, you will receive a 95% refund. We are not responsible for any additional costs incurred (e.g. travel, accommodation).

  • We recommend obtaining travel insurance that covers event cancellation.

4. Travel and Accommodation

  • Unless otherwise stated, workshop fees do not include flights, accommodation, or meals.

  • You are responsible for arranging your own travel, accommodation, and insurance.

  • PEP is not liable for any travel disruptions, illness, or force majeure events affecting your ability to attend.

5. Event Content

  • All workshop content is the intellectual property of PEP and/or its contracted educators and facilitators and may not be recorded, copied, or distributed without written consent.

6. Photography and videography

  • By purchasing tickets or by being granted access to the event, the purchaser or access recipient or their companions agree to be photographed and have video footage taken of them.

  • PEP is not liable for any privacy, civil or criminal issues resulting from photography and videography and products and/or footage thereof.

6. Event Changes

  • PEP reserves the right to make changes to the event schedule, educators, venue, or programming at any time.

  • If changes are made, PEP will make reasonable efforts to notify ticket holders as soon as possible.

7. Health and Safety

  • You participate in all physical activities at your own risk.

  • You are responsible for ensuring you are physically capable of participating in the workshops.

  • PEP and its educators are not liable for any injuries sustained during workshops or related activities.

8. Code of Conduct

  • Respectful and professional behaviour is expected at all events.

  • We reserve the right to remove any participant who engages in inappropriate, unsafe, or disruptive behaviour without refund.

9. Limitation of Liability

To the fullest extent permitted by law:

  • PEP is not liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of the website or participation in any event.

  • Our liability is limited to the amount paid for your booking.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this site, you consent to the collection and use of your information as outlined in that policy.

11. Governing Law

These terms are governed by the laws of the state of Victoria in Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in that state.

12. Force Majeure

  • PEP shall not be liable or responsible for any failure or delay in fulfilling its obligations under these Terms & Conditions if such failure or delay is caused by events beyond its reasonable control. These include, but are not limited to: natural disasters, acts of God, fire, flood, war, civil unrest, terrorism, strikes, pandemics, government restrictions, or any other event outside of PEP’s control.

  • In such circumstances, PEP will make reasonable efforts to reschedule or adapt the event but is under no obligation to provide refunds.

13. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the site or participation in events after changes constitutes acceptance of the updated terms.

Questions?
Please contact us at info@thepep.world for any queries related to these Terms and Conditions.